CFO Pulse

Brief Summaries of New Reports from CFO Research Services


Companies overlook and under-manage the business risks of IT project and service delivery

Information technology plays a central role in companies’ execution of competitive strategy and business operations, say finance executives in a new survey from CFO Research Services.  But research results make it clear that uneven management of IT projects and services pose material risks to strategy, business operations, and financial performance. 

Key findings

  • When considering risks to business performance, finance executives see greatest vulnerability in articulating the business problem, in delivering the project, and in managing the change within the organization.  
  • When evaluating their performance, executives are least satisfied with their results in selecting implementation partners, delivering the project, and managing change within their organizations.
  • Executives view the risk of IT projects and services as primarily the domain of the information technology function, not as an enterprise-wide, general management priority. 
  • To lessen risk and boost performance, this report calls for a new commitment to managing the business risk of IT—led by an independent, risk-savvy finance function in collaboration with IT, and with regular updates to the board of directors.

 

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